Do You Inspire Customer Service Tales?

Everyone loves to tell a good story. Stories teach, they inspire laughter and the bring about change. As consumers, we love to tell stories about the people we buy from -- good, bad or ugly.

If I stopped 10 of your clients/customers today and asked them to tell me a story about your company's customer service -- what story would they tell?

Kill the Competition - Move to Being Dominant

Kill the competition is the only way to think about your business and especially your competition. Most people do not desire competition in business but then do little or nothing to eliminate it. You wouldn't tolerate fleas on your dog or termites in your house, you would eliminate them.

The Basic Reasons A Prospect Won't or Don't Buy

In all my years as a salesperson, I have finally heard of all the reasons why a prospect won't buy and it would be safe to say that it can be summarized in five (5) basic reasons, namely:
- No Need
- No Money
- No Hurry
- No Desire
- And No Trust

Are Salespeople Still Needed?

This question was asked to me recently in an interview, "with the dominance of the internet is the salesperson even needed anymore?" It might surprise you to hear my answer. Understand I have worked as a 'sales expert' for over twenty years, rewritten sales processes for entire industries, licensed customized sales processes for organizations, and written three books on selling.