Tuesday, April 6, 2010

Do You Inspire Customer Service Tales?

Everyone loves to tell a good story. Stories teach, they inspire laughter and the bring about change. As consumers, we love to tell stories about the people we buy from -- good, bad or ugly.

If I stopped 10 of your clients/customers today and asked them to tell me a story about your company's customer service -- what story would they tell?

Would it be as compelling as this story about Frank? (E-mail and RSS feed subscribers, click here to watch the video)

If after watching the video, you had to honestly answer no -- ask yourself this: What could I do on a consistent basis that would get my customers to the point where they couldn't stop themselves from telling the story?


Now this is what I call the exact sales mentor online guidance that we all want to hear. As a sales person, we all have to ensure that we serve our customers with our very best and give all of them a "sense of urgency".

Remember this, Sales equals Customer Service.

To evaluate yourself as a salesperson based on customer service, you don't have to spend a single cent. Start by asking your customers this basic question, "Have I given you enough attention and action that is really needed for your business?". If your customer's answer is no, then and only then can you start the actual selling. The customer's extensive "tales" of how you got out of your way will be the main proof that you are truly a great salesperson.

Be consistent on your selling efforts and give the kind of customer service needed for each customer's business. Note: the word consistent is the key.

Dedicated to your selling success.

Sales Mentor Online Philippines.


Related Posts with Thumbnails